SDK Documentation Integration guides for Ubertesters SDK. Lyft is your friend with a car, whenever you need one. Base your content around the questions users ask. First, there are separate bases for questions riders and drivers – the real power behind the app – may have. Lyft’s famous knowledge base is one of the most effective when it comes to user interaction. Conclusion. For Lyft, one knowledge base means endless possibilities. It requires building a cumulative knowledge base to draw upon. With millions of users around the world, Lyft has managed to create a knowledge base that quickly and effectively answers users’ questions by basing it on an efficient structure. Lyft also has an independent knowledge base specifically for its passengers. The Lyft team has questioned how a knowledge base “should” be in two ways. FAQ Everything you wanted to know but were afraid to ask. The Service Fee is a fixed amount that helps support regulatory, safety and operational costs.. Billing and plans Learn more about our billing options. Video tutorials Videos to help with the basics. Download the app, and get a ride from a friendly driver within minutes. If you have a help center and are still getting a lot of questions coming in, thats clear sign that you need to refresh your knowledge base so that it addresses the issues your audience typically faces. ‍ The Solution: Implemented a quality assurance program in tandem with a knowledge base! These fees do not impact your earnings. Step-by-step guide Quick guide for new Ubertesters platform users. Read on to find out how… You spend an enormous amount of time and energy trying to acquire new customers. Most of all, a knowledge base should build upon itself to coalesce into an educational archive that’s accessible and practical. Managing these channels individually for both audiences would mean maintaining six different content repositories and a lot of redundant content. Lyft supports riders and drivers through multiple channels: their call center, website and mobile app. Rideshare with Lyft. By providing knowledge bases for different types of users, the information in each knowledge base is more relevant to its users. 10 great knowledge base examples. In this guide to the ultimate knowledge base article template I’ll show you how to create a profit-boosting, customer-retaining, support-request-reducing, overall awesome knowledge base. Lyft needed two formalized sources of truth for the CX program to excel - a trusted knowledge base (KB) to standardize all their operations and training, and a QA program to provide consistent data on agent and team performance. The Lyft Platform Fee is a variable amount that helps us maintain the platform, make new app improvements, and keep our community growing.. Lyft needed something better. Baga is always observing the leaders around him—like Hilarie Koplow-McAdams … Convert tickets into knowledge base content. 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